Terms of Service

1. Service provider and scope

These terms govern use of Recenvy, provided by Recadi Technologies (Pty) Ltd, trading as Recenvy, South Africa. Our office is at 411 Main Avenue, Randburg, Johannesburg, South Africa. Contact info@recadi.co.za.

By using Recenvy on behalf of a business, you confirm that you are authorised to act for that business. Your signed service agreement and agreed subscription terms govern commercial arrangements. Nothing here removes rights that cannot lawfully be excluded under South African law.

2. Accounts and authorised use

Provide accurate account information, protect your login details and promptly report suspected unauthorised access. Workspace administrators are responsible for authorising their users and assigning appropriate access. Do not access another business's information or share credentials with unauthorised people.

3. Acceptable use

Do not use Recenvy for unlawful activity, unsolicited or prohibited messaging, infringement of others' rights, malicious content, unauthorised collection of personal information or attempts to bypass security. You must comply with applicable law, including POPIA, when processing information about customers, staff and other people.

4. WhatsApp connections

Only an authorised business owner may connect the business's WhatsApp account through Meta Embedded Signup. You are responsible for authority to use the account, the content you send and compliance with Meta and WhatsApp policies, including messaging consent and template requirements.

Recenvy processes the authorised WhatsApp data only to provide your business's inbox and helpdesk. Meta controls eligibility, permissions and availability of its services. Connecting an account does not guarantee that Meta will approve it or keep it available.

You can disconnect in Settings > Channels, currently Settings > Ticket Configuration > Social Channels. Disconnecting stops access but preserves existing tickets until deletion is requested. Request deletion of your WhatsApp data by emailing info@recadi.co.za; it is deleted within 30 days.

5. Business data and intellectual property

You retain ownership of the business data you provide and authorise us to process it only as needed to provide the service and meet applicable legal obligations. Recenvy's software, branding and documentation remain the property of their respective rights holders. These terms do not grant ownership of the platform.

6. Subscriptions and service changes

Fees, billing periods, renewal, cancellation and any service commitments are those agreed for your subscription or in your service agreement. We do not introduce additional charges through this page. Access may depend on the modules and subscription assigned to your workspace.

7. Availability and ending access

The service may be affected by maintenance or failures of connected third-party services. Report problems to our contact email. Suspension or termination is subject to applicable law and your service agreement. Ending access does not itself request deletion of WhatsApp data; use the deletion steps to make that request.

8. Privacy, law and contact

Our Privacy Policy and User Data Deletion Instructions explain our processing and your privacy rights. South African law applies, subject to any mandatory rights or provisions in your signed agreement. Direct questions or concerns to info@recadi.co.za.

Updates are published with a revised date. Changes do not override a signed agreement or mandatory legal rights.