User Data Deletion Instructions

Last updated: 19 October 2026

1. Disconnect your WhatsApp connection

  1. Sign in to your business's Recenvy workspace as an administrator.
  2. Open Settings > Channels. In the current menu this is Settings > Ticket Configuration > Social Channels.
  3. Find your WhatsApp Business number and choose Disconnect. Confirm the action.

Disconnecting stops Recenvy's access through that connection. Your existing tickets and previously imported messages remain until you request their deletion. You do not need to delete your WhatsApp Business app account.

2. Email a deletion request

  1. Email info@recadi.co.za with the subject: WhatsApp data deletion request.
  2. Include your business or workspace name and connected WhatsApp business phone number, with country code.
  3. Tell us whether you want all WhatsApp data for that connection deleted, or are requesting deletion of your own personal information. Send from an authorised business email where possible. Do not include passwords, access tokens or app secrets.

If you cannot sign in or disconnect, still email us. We will help identify the connection and verify your authority. An individual whose information appears in a business's conversations can also contact us; we will coordinate with the responsible business as appropriate.

3. Verification and deletion

We may ask for information needed to verify your identity or authority, so that we do not disclose or delete another person's or business's data. We delete the requested WhatsApp data within 30 days and confirm completion by email.

A request to delete all WhatsApp data for a connection covers its stored connection credentials, imported contacts and chat history, messages and media, and WhatsApp-derived ticket information. We explain any separately required legal retention, its purpose and period; it cannot be used to continue accessing your WhatsApp account.

4. What deletion does not change

Deletion from Recenvy does not delete your WhatsApp Business app account, Meta's independently held records, or copies held by message recipients. It does not delete unrelated CRM records or another business's data. For deletion from Meta or WhatsApp itself, use that provider's controls and instructions.

5. Contact

Recadi Technologies (Pty) Ltd, trading as Recenvy. Office: 411 Main Avenue, Randburg, Johannesburg, South Africa. Email: info@recadi.co.za.